Refund policy

Order Changes & Cancellations
Order cancellations must be requested within 24 hours of purchase.
Once production or shipping has begun, cancellations are no longer possible.
Orders already shipped cannot be recalled or redirected.
Returned items must be sent to our designated warehouse after delivery.
Tracking
A tracking number will be emailed once your order has shipped.
Tracking updates depend on the carrier’s system and may experience delays.
Shipping Limitations
We do not ship to:
APO / FPO addresses

PO Boxes

Puerto Rico or US outlying territories

Local pickup is not available.
International Orders & Customs
International customers (non-US) are responsible for all customs duties, taxes, and import fees.
International orders may be subject to customs inspection, delay, or confiscation depending on local regulations.
Rovikra is not responsible for items held, rejected, or destroyed by customs authorities.
Address Accuracy & Liability
Customers are responsible for providing an accurate shipping address.
We are not liable for packages lost or misdelivered due to incorrect address information.
Once shipped, orders cannot be redirected or retrieved.
We do not issue refunds for lost, stolen, uninsured, or confiscated packages. No exceptions.